FAQ
Welcome to Layla Skincare's FAQ page. Here, we've compiled answers to some of the most common questions about our products and services. If you have any further inquiries, please don't hesitate to reach out to our customer support team.
1. What is Layla Skincare? Layla Skincare is a boutique skincare brand dedicated to providing high-quality, natural skincare products crafted with care and expertise. Our products are designed to nourish, rejuvenate, and enhance the skin's natural radiance.
2. Are Layla Skincare products suitable for all skin types? Yes, our products are formulated to be gentle and suitable for all skin types, including sensitive skin. However, we always recommend doing a patch test before using any new skincare product, especially if you have known allergies or sensitivities.
3. Are Layla Skincare products cruelty-free? Absolutely. We are proud to say that all of our products are cruelty-free. We do not test on animals, and we ensure that our ingredients are ethically sourced.
4. Are Layla Skincare products free from harmful chemicals? Yes, our products are free from harsh chemicals such as parabens, sulfates, and phthalates. We believe in using only the finest natural ingredients that are beneficial for your skin's health and well-being.
5. Are your products Halal Certified? We are currently in the process of getting halal certification however, all of our products are halal suitable. Our vitamin C Serum and body balm only contain benzyl alcohol (halal) which is commonly used in skincare and does not contain any ethanol or Ethyl (haram)
5. How do I know which Layla Skincare products are right for me? We understand that everyone's skin is unique, which is why we offer personalized skincare consultations. Simply reach out to our customer support team, and we'll be happy to provide recommendations tailored to your specific skin concerns and goals.
6. Can I return or exchange products if I change my mind ? No, sorry we do not accept change of mind returns. If you believe the product has been broken during transit or if the skincare container has been damaged, please get in touch with us for a replacement or refund.
7. How long does shipping take?
Shipping times may vary depending on your location. Typically, orders are processed and shipped within 1 - 3 business days. Once shipped, you can expect delivery within 2 - 8 business days for standard shipping and 1 - 4 days for express shipping. International shipping will take longer depending on the country and passing customs. Please message us to find out before purchasing.
We also offer free delivery within certain locations of Western Sydney. This option will trigger once your postcode has been inputted at checkout. We do not offer pick up services.
8. Do you offer international shipping?
We currently only shipping for certain countries around the world such as UK, USA, Malaysia, Singapore and more. To find out the prices related to specific countries, please change the location on our drop down menu on the left hand side and the local currency will be shown. We can also offer shipping overseas to countries not listed but please get in touch with specific pricing and postage costs.
9. Can I find Layla Skincare products in stores?
Currently, our products are available exclusively through our online store. We are in the process of stocking our products in certain stores in Sydney and Melbourne. Please join our mailing list to find out updates in the future.
10. How can I stay updated on new product launches and promotions?
To stay updated on the latest news, product launches, and exclusive promotions, be sure to subscribe by providing your email and follow us on social media on Facebook and Instagram. You can also visit our website regularly for updates and announcements.
We hope this FAQ has addressed any questions you may have had. If you need further assistance, please don't hesitate to get in touch with us. Thank you for choosing Layla Skincare.